Tag: customer service
Automated Logistics is On the Horizon
Automated Logistics is On the HorizonShow SubmenuResources The Logistics Blog® Newsroom Whitepaper Case Study Webinars Indexes Search Search BlueGrace Logistics - September 25, 2020 Boston Dynamics new CEO, Robert Playter, has his sights set on the logistics market as the company’s first vertical. BD has proven that it has the ability to produce robots at scale as [...]
Automation In The Supply Chain
Automation In The Supply ChainShow SubmenuResources The Logistics Blog® Newsroom Whitepaper Case Study Webinars Indexes Search Search BlueGrace Logistics - March 31, 2020 In a world that is constantly evolving and adapting to the newest technology, it’s important that companies keep up with the changes. We are at a point in time where consumers are getting their [...]
What Matters Most When Choosing A 3PL: Cost Or Customer Service?
While there are many factors to consider when choosing a 3PL service provider, cost and customer service are two of the most critical factors. Finding the right balance is the ultimate chicken and egg situation for all logistics managers. If they can crack this, they can get a step closer to creating a better and more [...]
Regaining Lost Customers in the Digital Age
Let’s be honest, there are few things that feel more rewarding than securing a new customer. It’s incredibly important for business growth and development and at the end of the day, more customers mean more money. With that being said, no business should ever operate on a model where the acquisition of new customers supersedes […]
Why e-Commerce is now “Talking Shop”
Why e-Commerce is now “Talking Shop”Show SubmenuResources The Logistics Blog® Newsroom Whitepaper Case Study Webinars Indexes Search Search BlueGrace Logistics - March 29, 2018 Retail has undergone a radical evolution over the past few decades. When Amazon first appeared online, it was little more than an online bookstore which then piggy-backed toys for now extinct Toys-R-Us. As [...]
Choosing the Right 3PL to Align with Your Business Strategy
Most shippers don’t spend much time worrying about who is driving the trucks carrying their goods, but choosing a 3PL with the right carrier network makes all the difference when your business is expanding. B2B and B2C networks are increasingly determined by where the customer is, rather than a companies’ geographical location. With more business […]
The Importance of Customer Care in The Age of Automation and AI
We’re approaching a new age. Not just in technology, but in our mentality towards that technology. Self-driving cars are no longer just a concept but are in the pre-production testing phase. Robots are less novelty and more integral to many aspects of our lives and our jobs. Simply put, we’re approaching a new age that might […]
