The packaging solution company had no time frame of how long they could be down
On September 8th , just two days before Hurricane Irma was forecasted to come right through the Tampa Bay Area, our customer requested a seemingly near impossible move. The packaging solution company had no time frame of how long they could be down, since the impact from the storm lie ahead. Because of this, they needed 50 Less-Than-Truckload (LTL) pallets moved from their location to a safer location until the storm passed. This was a normal LTL request to move from Tampa to Atlanta, but with Irma bearing down and freight embargoes already begun, the capacity was very low in or out of the state of Florida.
Embracing Chaos
With all LTL carriers shut down in preparation for the storm, it was now up to BlueGrace to find a solution to get the pallets out of their warehouse. Our Customer Support and Transportation team worked closely together with the customer to come up with a plan to move the pallets to an out of state warehouse to ensure they would not be damaged during the storm. From there, BlueGrace would be able to get them all sent out to their final destinations.
With two trucks booked, and all pallets set to move, yet another “Embrace Chaos” moment happened.
With two trucks booked and all pallets set to move, yet another “Embrace Chaos” moment happened. The customer’s pallet count went up, adding another 20 pallets and requiring BlueGrace to find yet another truck in a time where capacity was limited. Together our team had to now exhibit all of BlueGrace’s core values to make this happen and be sure this move was a huge success. Within a short time-frame, we were able to find an additional truck and ensure all were successfully loaded and on their way out of state, putting our customer at ease.
What makes BlueGrace different?
We understand that not every customer has the same needs
With our extensive carrier network, technology and dedicated teams, we were able to provide a solution for our customer when they needed it most. We understand that not every customer has the same needs. We also understand that those needs may change over time and with the growth of your company. We are prepared to offer customized services and provide on-demand solutions for your business. BlueGrace is dedicated to being the shipping partner that truly gives your business the 3PLTLC it deserves, from daily shipments to the most difficult situations.
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