Questions? Call us at

(800) 697-4477
Contact Us | Track shipment | Login

What are you looking for?

Explore our services and discover how we can help you achieve your goals

White Glove Service

Elevate your brand’s final mile experience with a logistics partner that handles every detail. From inside delivery and assembly to debris removal, BlueGrace ensures your high-value shipments arrive safely and your customers stay satisfied.

Get a white glove quote
Freight rate calculator
Shipping option
LTL shipping is used for small freight or when the items don't require the use of an entire trailer. Your freight is combined with other shipments to fill an entire trailer. It is ideal for shipments under 15,000 pounds.
Full truckload is used when shippers have enough items to fill an entire truck or they want their shipment in a trailer all by itself.
Pickup/delivery information
Shipment information
Pickup/delivery information
Shipment information

limit of 70 characters

7500+ Daily Shippers
23,000+ Vetted Carriers
8 U.S. & Mexico Offices
1M+ Shipments Managed
  • 2025 awards Transport Topics Top Freight Brokerage Firm
  • 2025 awards FreightWaves FreightTech 2025
  • 2025 awards Inbound Logistics Green Partner
  • 2025 awards Transpor Topics Top 100 Logistics Company
  • 2025 awards Smartway Partner
  • 2025 awards Food Logistics rockstars of the Supply Chain
  • 2025 awards Great Supply Chain Partner
  • 2025 awards Florida Top 3PL
  • 2025 awards SupplyChainBrain 100 Great Supply Chain Partners
  • 2025 awards Bronze Ecovadis Sustainability Rating
  • 2025 awards Hispanic Business Enterprise
  • 2025 awards Supply & Demand Chain Executive Women in Supply Chain
  • 2025 awards Logistics Management Quest For Quality

Last Mile Logistics Tide Shifting Towards White Glove Service

Consumer demands, they are a-changin’. Customers these days expect a very different level of service than in previous decades, and shippers are working hard to keep up with these shifting expectations. These changes mean that white glove service is becoming a norm in last mile logistics, even for products outside the typical scope of these services in the past.

Get a Freight Quote
LTL vs FTL man pulling pallet jack in a loading dock

What is White Glove Service?

There are varying definitions of ‘white glove service’. When it comes to logistics and last mile delivery, white glove service refers to service that goes above and beyond what is normally expected. Once, this type of service was literally rendered by delivery professionals in white gloves in an effort to protect the product, but that isn’t necessarily the case now.

Today’s version is more than ensuring undamaged freight is delivered to the customer. Packages or products are carefully delivered still, of course, but these services also include superior tracking that allows customers to see exactly where their package is, extremely speedy delivery, the ability to communicate with the delivery driver, and they often come with no-damage guarantees.

Speak with an Expert

+ System Integrations

% On-Time Delivery

What Our Clients Are Saying

Our clients consistently highlight the reliability, transparency, and cost-saving impact of partnering with BlueGrace. From small businesses to large enterprises, companies across the country trust our team to manage their LTL shipments efficiently, ensuring on-time delivery and reducing freight expenses. These testimonials reflect not just satisfaction with our services, but confidence in a logistics partner that understands their unique shipping challenges.

Sarah Thompson
Operations Manager, GreenLeaf Supplies

“BlueGrace has completely transformed the way we handle LTL shipments. Their team helped us reduce freight costs by 12% while improving delivery times, and the visibility into every shipment gives us peace of mind. They truly act as an extension of our operations team.”

infinia infinia infinia infinia infinia
David Ramirez
CEO, Horizon Electronics

“We rely on BlueGrace for all of our nationwide LTL shipments. Their personalized support and intelligent routing solutions have made our supply chain much more efficient. The real-time tracking and proactive communication set them apart from any other provider we’ve worked with.”

infinia infinia infinia infinia infinia
Emily Chen
Logistics Coordinator, Summit Retailers

“Partnering with BlueGrace has been a game-changer. Their team understands our business needs, provides cost-effective solutions, and ensures every shipment arrives on time. We finally have a freight partner we can trust, and it shows in our operational performance.”

infinia infinia infinia infinia infinia
bluegrace

Technology That Supports Better Freight Decisions

White glove data is only useful if it informs action.BlueGrace leverages BlueShip®, our transportation management technology, to support:

  • Centralized shipment visibility
  • Performance tracking by carrier and lane
  • Cost analysis across ocean, air, and domestic modes
  • Integration with existing ERP and TMS environments

 

Rather than replacing your systems, BlueShip® complements them—giving log

Get Quotes

Why the Shift?

There are a lot of reasons why companies are implementing white glove last mile delivery services, but the fact that consumers are willing to pay for it is a big one. Our culture has changed in such a way that people are more willing to pay more for added conveniences. Just look at the rise of food delivery services like UberEats and GrubHub and grocery delivery services like Instacart.

The rise in e-commerce means more packages being delivered. When consumers have issues with things like stolen or damaged packages, they’re willing to go above and beyond to ensure that the things they order make it into their homes intact.

Improvements in supply chain technology have enabled every-day companies to offer white glove or ‘pseudo’, tech-driven white glove services at a price point that’s sustainable.

Get a Freight Quote
A collage featuring a smiling professional man in glasses working at a desk, partially overlapping an image of a white semi-truck trailer parked outdoors during a golden sunset.

Proven Results

M+

Shipments

%

Cost Savings

%

On-Time Delivery

Can You Offer White Glove Services?

Once upon a time, the white glove treatment was only offered by a select few retailers for products that required it. Now, with the implementation of new technologies, almost any company can begin offering white glove services. Need help implementing white glove solutions? Contact us for a consultation!

A dark blue-tinted abstract digital landscape featuring a wave of glowing blue particles and light bokeh against a deep blue background.

Take Control of Your White Glove Freight Strategy

 

White Glove delivery will always involve risk. The difference is whether that risk is managed—or absorbed.

BlueGrace helps companies move freight with greater confidence, clearer visibility, and disciplined cost control.

Request a Freight Assessment or speak with a Managed Logistics Expert to evaluate how your ocean and air freight strategy can perform better under real-world conditions.

Need an instant quote? Get started today!
Full Truckload warehouse worker pulling pallet jack

White Glove Shipping FAQs

BlueGrace Logistics’ White Glove Service goes far beyond standard curbside delivery. It is a premium final-mile solution that typically includes inside delivery (to a specific room or floor), product unpacking, light assembly or installation, and debris removal (removal of boxes and packing materials). This service ensures your high-value or complex shipments are handled with the utmost care from pickup to the final point of use.

We understand that white-glove shipments are often high-value or time-sensitive. BlueGrace provides end-to-end visibility through our proprietary BlueShip® TMS technology and integrations with platforms like MacroPoint. You receive real-time tracking updates and can monitor your shipment’s status at every stage—from the carrier’s dock to the final signature inside your customer’s facility—ensuring total peace of mind.

While any business can use it, our White Glove services are particularly critical for the medical, retail, high-tech electronics, and furniture industries. For example, delivering sensitive MRI machines to hospitals or high-end retail displays to shopping malls requires specialized handling, precise scheduling, and on-site labor that only a white-glove program can provide.

Yes. One of the key advantages of choosing BlueGrace for your final-mile logistics is the option to include debris removal. After our carrier partners unpack and assemble your product, they will remove all cardboard, styrofoam, and pallets from the premises. This leaves your customer with a clean, ready-to-use product and zero cleanup responsibilities, significantly boosting their customer satisfaction.

Standard Less-Than-Truckload (LTL) delivery typically ends at the curb or the receiving dock; the driver is not responsible for bringing freight inside or unpacking it. White Glove service adds a layer of service where drivers (often a two-person team) bring the item inside, navigate stairs or elevators, and perform setup. It transforms a simple delivery into a professional onsite service experience.

Absolutely. BlueGrace coordinates residential white-glove deliveries for heavy or bulky items such as exercise equipment, furniture, or home appliances. We manage the complex requirements of residential access—such as liftgate services, appointment scheduling, and navigating narrow streets—to ensure your direct-to-consumer (DTC) shipments arrive safely inside the customer’s home.

Yes, we can arrange for carriers who provide light assembly and installation services. Whether it’s setting up a retail kiosk, connecting simple appliances, or assembling furniture, BlueGrace can match you with carriers equipped with the necessary tools and skills. This “final touch” service prevents your customers from needing to hire third-party contractors to finish the job.

White Glove carriers use specialized equipment (like blanket wraps and liftgates) and trained two-person teams to handle freight, drastically reducing the risk of drops or impact damage compared to standard freight handling. By ensuring the product is installed and working correctly before the driver leaves, BlueGrace helps you minimize “dead on arrival” claims and costly returns, protecting both your revenue and your brand reputation.

Yes. Precision is a hallmark of our White Glove service. Unlike standard freight, which may have broad delivery windows, we can coordinate time-specific appointments to align with your customer’s schedule. This is essential for deliveries to businesses with strict access hours or homeowners who need to be present to grant entry.

BlueGrace Logistics combines a massive network of over 250,000+ vetted carrier partners with industry-leading support. We don’t just book the shipment; our Managed Logistics team analyzes your supply chain to identify the most reliable, cost-effective white-glove providers. With our BlueShip® technology and dedicated support, we act as an extension of your brand, ensuring your most important customers receive a premium delivery experience every time.